What happens if an item in my order becomes unavailable or is cancelled?

Occasionally a manufacturer or supplier cancels or cannot fulfil an item after an order has been placed. If this happens, we will contact you to review the options, which normally include choosing an alternative model, store credit, or a refund for the affected item. Any price difference or higher-value replacement is checked and confirmed by our team before the order is changed. Any other items in your order are unaffected and will be dispatched as normal. If you have been waiting on a delayed item and would like to review your options sooner, please contact us with your order number.