Please contact us within 14 days of receiving the order. Send your order number and 1 or 2 clear photos or a short video showing the full item, the damaged area, and the packaging if relevant. We will review the evidence and confirm the best option, which may be a return, replacement, or refund. Compensation is not automatic, and any goodwill offer is agreed by our team after the evidence has been reviewed.
My model arrived damaged or faulty. What should I do?
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